Privacy Policy

At eSimphony, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our eSIM services and mobile application.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use our services:

• Account Information: Email address and display name (optional)
• Payment Information: Payment processing is handled securely through third-party payment processors (we do not store credit card details)
• Device Information: Device model, operating system, and network carrier information for eSIM compatibility

1.2 Usage Information

• Location Data: Your approximate location to provide relevant eSIM plans and services
• App Usage: Features used, pages visited, time spent in the app
• Network Usage: Data consumption, call logs, and connection quality metrics
• Customer Support: Communications with our support team

1.3 Technical Information

• Log Data: IP address, browser type, access times, and referring URLs
• Cookies and Analytics: Performance analytics and user behavior tracking
• Crash Reports: Technical diagnostics to improve app stability

2. How We Use Your Information

2.1 Service Provision

• Activate and manage your eSIM profiles
• Process payments through secure third-party processors
• Provide customer support and technical assistance
• Recommend suitable data plans based on your location and usage

2.2 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Optimize network performance and coverage
• Conduct research and analytics

2.3 Communication

• Send service updates and important notifications
• Provide customer support responses
• Send promotional offers (with your consent)
• Deliver security alerts and policy updates

2.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure account security
• Protect our rights and the rights of other users
• Investigate and respond to security incidents

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Partners

• Mobile Network Operators: To activate and manage your eSIM services
• Payment Processors: To process transactions securely
• Cloud Service Providers: To store and process data securely
• Analytics Providers: To improve our services (anonymized data only)

3.2 Legal Requirements

• When required by law, regulation, or court order
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with legal proceedings

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff
• Incident Response: Established procedures for handling security incidents

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for up to 2 years after closure
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics purposes
• Payment Records: Transaction records are handled by our payment processors according to their retention policies
• Support Communications: Retained for up to 1 year for quality assurance

6. Your Rights and Choices

6.1 Access and Control

• Account Access: View and update your account information through the app
• Data Portability: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data

6.2 Communication Preferences

• Opt out of promotional communications
• Manage notification settings in the app
• Choose your preferred communication channels

6.3 Location Services

• Control location access through your device settings
• Choose when to share location data with the app
• Understand that disabling location may limit service functionality

7. International Data Transfers

As a global eSIM service, your data may be transferred to and processed in countries other than your own. We ensure that:

• All transfers comply with applicable data protection laws
• Adequate security measures are maintained across all jurisdictions
• Third-party partners meet our privacy and security standards
• You have the same privacy rights regardless of where your data is processed

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

9. Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you use.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will notify you through the app or by email
• The updated policy will be posted on our website
• We will update the "Last updated" date at the top of this policy
• Continued use of our services constitutes acceptance of the updated policy

11. Regional Specific Rights

11.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including:

• Right to withdraw consent at any time
• Right to object to processing for legitimate interests
• Right to lodge a complaint with a supervisory authority
• Right to data portability in machine-readable format

11.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it's used.